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Saturday, September 10, 2011

SAP Reference Documents (7.5) 3nd part

E. Application Management Support

List of Project Documents - Application Management Support

Sr. No

Phase

Task / Activity

Reference Documents for the Task / Activity

Deliverables-Implementation

Responsibility

Frequency

Customer (C)/ Internal (I)

Phase

Related

Activities

1

Project Preparation

Prepare Project Charter

SAP_Product_Implementation_Procedure

SAP_Project Charter

PM

Once During Start

C & I

Project Charter Approval

SAP_Product_Implementation_Procedure

SAP_Review Report (Part of PR)

SM

Once During Start

I

Prepare Project Standards & Procedure

SAP_Product_Implementation_Procedure

SAP_Project Standards & Procedures (Project Specific)

PM

Once During Start

C & I

Prepare Project Plan

SAP_Life Cycle

SAP_Offshore ABAP_ Project_Plan

PM with PQM

During Start & revisit as & when required

I

SAP_Tailoring Table

SAP_Project Organization Structure

PM

SAP_Configuration Items

SAP_Risk Escalation Level Calculator

SAP_Goals

SAP_Offshore ABAP_Project Report

SAP_Quality Assurance Table

PM with PQM

During start & monthly updation

Project Plan Review

SAP_Product_Implementation_Procedure

SAP_Review Report (Part of PR)

SM, TC & PQM

During each major review

I

SAP_Project Plan Review Checklist

Start PES Meeting

SAP_Product_Implementation_Procedure

PES Invitation ( can be through e-mail)

PM

Once during start PES

I

Checklist for PES

Start PES Presentation & Project Briefing Kit (Standard / Project Specific)

Procedure for Project Tracking

SAP_PES Decision Sheet

Project Kickoff

SAP_Minutes of Meeting

PM

I

2

Application Management support

Knowledge Transfer & Handholding

SAP_Product_Implementation_Procedure

I

Receiving Maintenance Requests

SAP_Product_Implementation_Procedure

Maintenance Requests / Entry in Remedy

Customer

During each Maintenance Call

I

Logging of Maintenance Requests

SAP_Product_Implementation_Procedure

Updtion in Remedy

Help Desk

During each Maintenance Call

I

Maintenance Request Acknowledgement

SAP_Product_Implementation_Procedure

Through remedy

Remedy

During each Maintenance Call

I

Maintenance Request Assignment

SAP_Product_Implementation_Procedure

Through remedy

Helpdesk

During each Maintenance Call

I

Maintenance Request Analysis

SAP_Product_Implementation_Procedure

Through remedy & Delphi estimation Sheet (Refer rows below)

TL / PT

During each Maintenance Call

Estimation

Procedure for Estimation

SAP_OffshoreABAP_Delphi Estimation Sheet

TL

For Change Requests

I

Estimation Review

Procedure for Reviews,

SAP_OffshoreABAP_Delphi Estimation Sheet

PM

During each review

I

SAP_Product_Implementation_Procedure

Maintenance Request Resolution

SAP_Product_Implementation_Procedure

Configuration Document, FS, TS, Code, Test Specifications, Program Document etc as applicable (Refer Rows below)

I

Functional Specification

ASAP Methodology

SAP_Functional_Specification

Functional Consultant (TL / PT)

Once & revisit during changes

I

Functional Specification Review

SAP_Product_Implementation_Procedure

SAP_Review Report (Part of PR)

PM , PQM & TL(ABAP)

During each major review

I

SAP_ABAP_Functional_Specification Review Checklist,

Estimation

Procedure for Estimation

SAP_Offshore ABAP_Delphi Estimation Sheet

TL (ABAP)

Once & during major change

I

Estimation Review

Procedure for Reviews,

SAP_Offshore ABAP_Delphi Estimation Sheet

PM

During each review

I

SAP_Product_Implementation_Procedure

Technical Specification

ASAP Methodology

Technical Specifications

PT (ABAP)

Once & revisit during changes

I

SAP_ABAP_Technical_Specification_BAPI,

SAP_ABAP_Technical_Specification_BDC,

SAP_ABAP_Technical_Specification_Class,

SAP_ABAP_Technical_Specification_CRM_HTML,

SAP_ABAP_Technical_Specification_CRM_Landscape,

SAP_ABAP_Technical_Specification_CRM_Scripts,

SAP_ABAP_Technical_Specification_CRMIS,

SAP_ABAP_Technical_Specification_Enhancements,

SAP_ABAP_Technical_Specification_Function_Module,

SAP_ABAP_Technical_Specification_IDOC_ALE_EDI,

SAP_ABAP_Technical_Specification_Info_Types,

SAP_ABAP_Technical_Specification_Layout,

SAP_ABAP_Technical_Specification_Module_Pool,

SAP_ABAP_Technical_Specification_Port_Defn,

SAP_ABAP_Technical_Specification_Report_Painter,

SAP_ABAP_Technical_Specification_Report,

SAP_ABAP_Technical_Specification_Search,

SAP_ABAP_Technical_Specification_Table_Views,

SAP_ABAP_Technical_Specification_Workflow

Technical Specification Review

SAP_Product_Implementation_Procedure

SAP_Review Report (Part of PR)

TL (ABAP) & PQM

During each major review

I

SAP_ABAP_Technical_Specification_Review_Checklist,

Coding

SAP_ABAP_R3_Development Standard

PT(ABAP)

Once & revisit during changes

I

Code Review

SAP_ABAP_Code_Review_Checklist_ALE,

SAP_Review Report (Part of PR)

TL (ABAP) & PQM

During each major review

I

SAP_ABAP_Code_Review_Checklist_BAPI,

SAP_ABAP_Code_Review_Checklist_BDC,

SAP_ABAP_Code_Review_Checklist_Business-Addins,

SAP_ABAP_Code_Review_Checklist_Function_Module,

SAP_ABAP_Code_Review_Checklist_Infotype,

SAP_ABAP_Code_Review_Checklist_Layout,

SAP_ABAP_Code_Review_Checklist_MODULE_POOL,

SAP_ABAP_Code_Review_Checklist_Reports,

SAP_ABAP_Code_Review_Checklist_User_Exits,

Procedure for reviews,

SAP_Product_Implementation_Procedure

Unit Test Specification

SAP_Product_Implementation_Procedure

SAP_ABAP_Test Specification & Result

PT (ABAP)

Once & revisit during changes

I

Unit Test Specification Review

SAP_Test Specification Review Checklist,

SAP_Review Report (Part of PR)

TL (ABAP) & PQM

During each major review

I

SAP_Product_Implementation_Procedures

Unit Testing

ASAP Methodology

SAP_ABAP_ Test Specification & Result

PT (ABAP)

Once & revisit during changes

I

Unit Test Results Review

Procedure for Reviews

SAP_ABAP_Test Specification & Result

TL (ABAP) & PQM

During each test

I

Program Documentation

SAP_Product_Implementation_Procedure

SAP_ABAP_Program_Documentation

PT (ABAP)

Once & revisit during changes

I

Program Documentation Review

SAP_Product_Implementation_Procedures

SAP_Review Report (Part of PR)

TL (ABAP) & PQM

During each major review

I

Customization Document

ASAP Methodology

SAP_Customization_Document

Functional Consultant (PT)

During each test

C & I

Customization Document Review

SAP_Product_Implementation_Procedures

SAP_Review Report (Part of PR)

PM & PQM

I

Maintenance Request Release

Release Notification via remedy

PT

During completion of each MR

C & I

Maintenance Request Closure

Customer Approval via e-mail

PT

During completion of each MR

C

3

Post Go-live Support

Customer Feedback

Procedure for Managing Customer Satisfaction

SAP_Customer Feedback Form

PM

Once at the end

C & I

End PES Meeting

SAP_Product_Implementation_Procedure

PES Invitation ( can be through e-mail)

PM

Once

I

Checklist for PES

SAP_PES Decision Sheet

SAP_Project Quality Records

SAP_Lessons Learnt_Projects

Checklist for Lessons Learnt

End PES Presentation (Standard / Project Specific)

Updated Skills Data Base (Resume)

Acceptance / Sign-off (Project Specific)

Other activities

4

Project Monitoring

Project Status Reporting & Review

SAP_Product_Implementation_Procedure

SAP_Implementation_Project Report

PM & PQM

Monthly

I

Project Meetings

SAP_Product_Implementation_Procedure

SAP_Minutes of Meeting

Meeting coordinator

As & when required

I

Project Handover

Procedure for Project Organization

SAP_Responsibility Transfer Format

Person leaving the project & PM

As & when required

I

Requirement Change Management

SAP_Product_Implementation_Procedure

Traceability Matrix in SAP_Project Report

TL

After BBP / FS & As & when changes come

I

Change Request Log

SAP_Product_Implementation_Procedure

Change Control Log in SAP_Project Report

PT / TL

As & when change comes after integration testing

I

Change Approval

SAP_Product_Implementation_Procedure

Change Control Log in SAP_Project Report

TL / PM

As & when change comes after integration testing

I

Configuration Audit

SAP_Product_Implementation_Procedure

Updation in SAP_Project Report

PQM

Every Month / end of phase as defined in Project Plan

I

Project Trainings

SAP Training Procedure

Training Requirements

SM / PM

As & When required

I

SAP_Course Feedback Form / QMS Portal Updation

Trainee

During Training

SAP_Attendance Record / QMS Portal Updation

Trainer

During Training

Process Audit

Process Audit

SAP-Product Implementation Procedure

SAP_Process Audit Checklist

PQM

End of every Phase / Monthly

I

F. Tailoring Table

Tailoring Table

Procedure Name

Document ID

Tailoring Item

Tailoring

Process Assets

Offshore ABAP

Implementation

Upgrade

Application Management Support

SAP_Product implementation Procedure

QMS-40418-VXX

NA

NA

As per List of Project Documents _Offshore ABAP

As per List of Project Documents _Implementation

As per List of Project Documents _Upgarde

As per List of Project Documents _Application Management Support

SAP_Training Procedure

QMS_4181_VXX

NA

NA

SAP_Training Standard, SAP_Training Plan, SAP_Training History Sheet, SAP_Catalogue, Attendance Record, Course Feedback Form

SAP_Training Standard, SAP_Training Plan, SAP_Training History Sheet, SAP_Catalogue, Attendance Record, Course Feedback Form

SAP_Training Standard, SAP_Training Plan, SAP_Training History Sheet, SAP_Catalogue, Attendance Record, Course Feedback Form

SAP_Training Standard, SAP_Training Plan, SAP_Training History Sheet, SAP_Catalogue, Attendance Record, Course Feedback Form

SAP_SEPG Procedure

QMS_4011_VXX

NA

NA

NA

NA

NA

NA

Procedure for Proposal & Contract Review

QMS_403_CRVXX

Statement Of Work

Contract is reviewed & Project Charter is prepared in place of SOW. This is prepared by PM & approved by SM

NA

NA

NA

NA

Procedure for Quality Planning

QMS_4042_QAP_VXX

Procedure

Procedure can be considered as a high level document for guidance. Process is addressed in the SAP_Procedure.

NA

NA

NA

NA

Procedure for Project Planning

QMS_4041_PPL_VXX

Procedure

Procedure can be considered as a high level document for guidance. Process is addressed in the SAP_Procedure.

NA

NA

NA

NA

Procedure for Acceptance

QMS_4104_ACP_VXX

Procedure

Procedure can be considered as a high level document for guidance. Process is addressed in the SAP_Procedure.

NA

NA

NA

NA

Procedure for Configuration Management

QMS_4081_CFG_VXX

Procedure

Procedure can be considered as a high level document for guidance. Process is addressed in the SAP_Procedure.

NA

NA

NA

NA

Procedure for document & data control in Projects

QMS_4051_DOC_VXX

Document Approval

Procedure can be considered as a high level document for guidance. Process is addressed in the SAP_Procedure.

NA

NA

NA

NA

Procedure for Escalation

QMS_40414_ESC_VXX

Escalation Table

Corporate_Quality_Report_VXX, Management_Report_VXX

Corporate_Quality_Report_VXX, Management_Report_VXX

Corporate_Quality_Report_VXX, Management_Report_VXX

Corporate_Quality_Report_VXX, Management_Report_VXX

Procedure for Estimation

QMS_4031_EST_VXX

Scope

Only Effort Estimation. Initial Estimation is carried out based on the inputs from the contract phase. For AMS & Offshore Projects, estimation is done for each object / CR

NA

NA

NA

NA

Estimation Method

Delphi Estimation Method for Objects & Change requests. More than one individual after discussing arrive at the common figure based on the experience. Work Break Down Structure for Upgrade / Implementation projects

Risks

In Project Level along with Project Plan

Procedure for LifeCycle Activities

QMS_4023_LCA_VXX

Life Cycle

Procedure can be considered as a high level document for guidance. LifeCycle Activities are defined in the SAP_Procedure.

NA

NA

NA

NA

Procedure for Managing Customer Satisfaction

QMS_4193_CSS_VXX

Customer Complaint Handling

Limited to monthly updation of Problems, Issues, Open points Excel Sheet of Project Report & further escalation & corrective action in the monthly status review meeting

NA

NA

NA

NA

Procedure for Internal Quality system Audit

QMS_417_IQA_VXX

NA

NA

Internal_Audit_Report_VXX, Internal_Audit_Schedule_VXX, Non_Compliance_-_Observation_Report_VXX, Project_Review_VXX, SBU_Review_VXX, Location_Review_VXX, Annual_Audit_Plan_VXX, Attendance_Record_VXX

Internal_Audit_Report_VXX, Internal_Audit_Schedule_VXX, Non_Compliance_-_Observation_Report_VXX, Project_Review_VXX, SBU_Review_VXX, Location_Review_VXX, Annual_Audit_Plan_VXX, Attendance_Record_VXX

Internal_Audit_Report_VXX, Internal_Audit_Schedule_VXX, Non_Compliance_-_Observation_Report_VXX, Project_Review_VXX, SBU_Review_VXX, Location_Review_VXX, Annual_Audit_Plan_VXX, Attendance_Record_VXX

Internal_Audit_Report_VXX, Internal_Audit_Schedule_VXX, Non_Compliance_-_Observation_Report_VXX, Project_Review_VXX, SBU_Review_VXX, Location_Review_VXX, Annual_Audit_Plan_VXX, Attendance_Record_VXX

Procedure for Management Responsibility

QMS_401_MGT_VXX

NA

NA

Agenda_&_MOM_of_Management_Review_Meeting_VXX, Responsibilities_VXX

Agenda_&_MOM_of_Management_Review_Meeting_VXX, Responsibilities_VXX

Agenda_&_MOM_of_Management_Review_Meeting_VXX, Responsibilities_VXX

Agenda_&_MOM_of_Management_Review_Meeting_VXX, Responsibilities_VXX

Procedure for Process Improvement & Maintenance

QMS_414_PIM_VXX

NA

NA

NA

NA

NA

NA

Procedure for Process Tailoring

QMS_4024_PTL_VXX

Procedure

Procedure can be considered as a high level document for guidance. Tailoring is based on the type of the project like Implementation, Upgrade, AMS or Offshore ABAP.

NA

NA

NA

NA

Procedure for Project Organization

QMS_4011_PRO_VXX

Project Organization & roles & Responsibilities

As defined in the Project Plan Template. Tailored to suit the Group's requirement. Separate project Organization & Staffing is included in the SAP_Procedure

NA

NA

NA

NA

Procedure for Project Tracking

QMS_40111_PTR_VXX

Status PES & PES Meeting Templates

Start & End PES meeting will be conducted. Monthly Status Review based on Project Report will be conducted instead of Status PES meeting

NA

NA

NA

NA

Procedure for Purchasing

QMS_406_PCH_VXX

NA

NA

Purchase_Requisition_VXX, Guidelines_for_Vendor_Rating_VXX, Hardware_Evaluation_Form_VXX, Test_Report_VXX, Software_Acceptance_Form_VXX

Purchase_Requisition_VXX, Guidelines_for_Vendor_Rating_VXX, Hardware_Evaluation_Form_VXX, Test_Report_VXX, Software_Acceptance_Form_VXX

Purchase_Requisition_VXX, Guidelines_for_Vendor_Rating_VXX, Hardware_Evaluation_Form_VXX, Test_Report_VXX, Software_Acceptance_Form_VXX

Purchase_Requisition_VXX, Guidelines_for_Vendor_Rating_VXX, Hardware_Evaluation_Form_VXX, Test_Report_VXX, Software_Acceptance_Form_VXX

Procedure for Quality Measurement

QMS_420_STQ_VXX

NA

NA

NA

NA

NA

NA

Procedure for Quality Records

QMS_416_QRC_VXX

NA

NA

Quality_Records_in_QMS_VXX

Quality_Records_in_QMS_VXX

Quality_Records_in_QMS_VXX

Quality_Records_in_QMS_VXX

Procedure for Quality System

QMS_402_QS_VXX

NA

NA

Documentation_Template_VXX

Documentation_Template_VXX

Documentation_Template_VXX

Documentation_Template_VXX

Procedure for Replication, Delivery & Installation

QMS_415_RRI_VXX

Scope

Only release. Replication& Installation under customer scope. Release mechanism addressed in the SAP_Product Implementation Procedure.

NA

NA

NA

NA

Procedure for Reviews

QMS_40421_REVXX

Output

Excel Report is maintained. Addressed in SAP _ Product Implementation Procedure

NA

NA

NA

NA

Invitation for Review

Through e-mail / Verbal

Procedure for Risk Management

QMS_40413_RSK_VXX

Risk Management Plan & Status

Tailored to suit SBU requirement by adding guidelines & a column to indicate key issue to be reported

NA

NA

NA

NA

Procedure for System Administration

QMS_4032_SADM_VXX

NA

NA

Account_Management_Form_VXX, IT_Assets_Outside_Company_Premises_Form_VXX

Account_Management_Form_VXX, IT_Assets_Outside_Company_Premises_Form_VXX

Account_Management_Form_VXX, IT_Assets_Outside_Company_Premises_Form_VXX

Account_Management_Form_VXX, IT_Assets_Outside_Company_Premises_Form_VXX

Procedure for Test Planning

QMS_4105_VXX

Test Plan

Along with Project Plan for Offshore ABAP / AMS Projects

NA

NA

NA

NA

Procedure for Testing

QMS_4102_TST_VXX

Scope

Unit Testing for Offshore ABAP / AMS (for CRs) & Unit/Baseline & integration testing for Implementation / Upgrade

NA

NA

NA

NA

Procedure for Training

QMS_418_TRG_VXX

Procedure

Procedure to be followed in SBU is defined separately in SAP_Training Procedure. However trainings conducted in the organizational level will follow the Procedure for Training. Process Assets under this procedure is applicable to such trainings.

Trainer_Feedback_VXX , Training_Approval_VXX , Training_Effectiveness_Report_VXX, Training_Effectiveness_VXX, Training_Plan_VXX, Training_Report_For_The_Month_Of_XXX_VXX, Training_Requirements_VXX, Vendor_Evaluation_Format_VXX, Checklist_For_The_Training_Co-Ordinator_VXX, Course_Feedback_Summary_VXX, List_Of_Training_Topics_VXX, Form_for_Mentoring_Activities_VXX, Course_Feedback_VXX, 1. Attendance_Record_VXX,

Trainer_Feedback_VXX , Training_Approval_VXX , Training_Effectiveness_Report_VXX, Training_Effectiveness_VXX, Training_Plan_VXX, Training_Report_For_The_Month_Of_XXX_VXX, Training_Requirements_VXX, Vendor_Evaluation_Format_VXX, Checklist_For_The_Training_Co-Ordinator_VXX, Course_Feedback_Summary_VXX, List_Of_Training_Topics_VXX, Form_for_Mentoring_Activities_VXX, Course_Feedback_VXX, 1. Attendance_Record_VXX,

Trainer_Feedback_VXX , Training_Approval_VXX , Training_Effectiveness_Report_VXX, Training_Effectiveness_VXX, Training_Plan_VXX, Training_Report_For_The_Month_Of_XXX_VXX, Training_Requirements_VXX, Vendor_Evaluation_Format_VXX, Checklist_For_The_Training_Co-Ordinator_VXX, Course_Feedback_Summary_VXX, List_Of_Training_Topics_VXX, Form_for_Mentoring_Activities_VXX, Course_Feedback_VXX, 1. Attendance_Record_VXX,

Trainer_Feedback_VXX , Training_Approval_VXX , Training_Effectiveness_Report_VXX, Training_Effectiveness_VXX, Training_Plan_VXX, Training_Report_For_The_Month_Of_XXX_VXX, Training_Requirements_VXX, Vendor_Evaluation_Format_VXX, Checklist_For_The_Training_Co-Ordinator_VXX, Course_Feedback_Summary_VXX, List_Of_Training_Topics_VXX, Form_for_Mentoring_Activities_VXX, Course_Feedback_VXX, 1. Attendance_Record_VXX,

Procedure for Process Database

QMS_4025_PRD_VXX

Contents of Process Database

Tailored to suit SBU requirement by removing defect data capturing and phase wise effort capturing. Instead Objectwise / CR wise effort is captured for Offshore ABAP / AMS projects.

NA

NA

NA

NA

Quality Manual

QMS400_QML_VXX

Scope

Scope for Project Level activities as explained in the SAP_Procedure. Corporate Level activities are followed as given in Quality Manual

NA

NA

NA

NA

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