A. SAP QMS
A. Quality & Standardization Concepts
B. Quality Activities at SISL
C. QMS Structure
D. SAP_Product Implementation Procedure
E. Queris, Feedback & Clarifications
B. Course Objective
vTo provide an overview of Quality & ISO 9001 & to relate it to our operations
vTo provide general awareness on Quality Activities at SISL
vTo enable the participant to understand & use the SAP_Product Implementation Procedure and the support Processes
D. Quality & Standardization Concepts
What an Organization is trying to reach?
E. Quality & Standardization Concepts
How do we achieve it?
Through
v Customer Satisfaction – Improved Product Quality, Low Cost, Efficient Support
v Cost Reduction – Reduced Cycle Time, Increased Productivity, Reduced Failure Cost ----- By improving Quality of Work
v Employee Satisfaction – Reduced Rework---- By improving Quality of work
Improve Quality in all fields
v How to improve Quality?
A. Standardize
- Measure
- Analyze
v What is ISO?
1. The International Organization for Standardization (ISO)
2. Presently it is a worldwide federation of national standards bodies from more than 140
countries, one from each country
3. To promote the development of standardization and related activities in the world with a view to
facilitating the international exchange of goods and services, and to developing cooperation in the
spheres of intellectual, scientific, technological and economic activity.
v Consolidation of ISO 9000 Family
v ISO 9000 : Quality Management Systems- Fundamentals & Vocabulary
v ISO 9001 : Quality Management Systems- Requirements
v ISO 9004 : Quality Management Systems- Guidance for Process Improvement
v ISO 19011 : Guidance for Auditing Quality & Environmental Management Systems
v ISO 9001: 2000 Clauses
F. Quality Activities at SISL
Relating Business/Quality Objectives to Initiatives
Business Objective | Quality Objectives | Targeted Initiative |
Sales Growth | EBIT from New Orders EBIT from New Products | SPEED |
Cost Optimization | Overheads Reduction Reduce Cost of Sales Reduce Travel Expenses | SPEED |
Customer Satisfaction | Product Quality Timeliness Budget Compliance | ISO 9001, CMM & CMMI Programs |
Productivity Improvement | Reduce Defect Slippage Reduce Project Overheads Resource Utilization | ISO 9001, CMM & CMMI Programs |
Competency Development | Certified SW Engineer Certified Project Manager Trained SW Architects | PM@SBS, CMM & CMMI Programs |
Process Maturity/Compliance | Process Changes QMS Coverage Audit Coverage | ISO 9001, CMM & CMMI Programs |
v
v Using Metrics (Performance Indicators) for Quantitative Process Improvement
v Using Metrics for Quantitative Project Management
v Performance Indicators
v SISL Quality Policy
v QMS Stakeholders
v QMS Document Structure
v QMS Structure
v QMS Structure
v Process Assets and Database
v Process Change Triggers
v Process Change Management
v SAP Product Implementation Procedure
v All the thing of implementation proscdure
