7.2 QMS Training Material

A. SAP QMS

A. Quality & Standardization Concepts

B. Quality Activities at SISL

C. QMS Structure

D. SAP_Product Implementation Procedure

E. Queris, Feedback & Clarifications

B. Course Objective

vTo provide an overview of Quality & ISO 9001 & to relate it to our operations

vTo provide general awareness on Quality Activities at SISL

vTo enable the participant to understand & use the SAP_Product Implementation Procedure and the support Processes

C. Course Methodology

D. Quality & Standardization Concepts

What an Organization is trying to reach?

E. Quality & Standardization Concepts

How do we achieve it?

Through

v      Customer Satisfaction – Improved Product Quality, Low Cost, Efficient Support

v      Cost Reduction – Reduced Cycle Time, Increased Productivity,  Reduced Failure Cost ----- By improving Quality of Work

v      Employee Satisfaction – Reduced Rework---- By improving Quality of work

Improve Quality in all fields

v      How to improve Quality?

             A.  Standardize

2. Measure
3. Analyze

v      What is ISO?

       1. The International Organization for Standardization (ISO)

       2. Presently it is a worldwide federation of national standards bodies from more than 140       

          countries, one from each country

3. To promote the development of standardization and related activities in the world with a view to

      facilitating the international exchange of goods and services, and to developing cooperation in the

       spheres of intellectual, scientific, technological and economic activity.

v      Consolidation of ISO 9000 Family

v       ISO 9000 : Quality Management       Systems-                                               Fundamentals & Vocabulary

v       ISO 9001 : Quality Management       Systems-                                               Requirements

v       ISO 9004 : Quality Management       Systems-                                               Guidance for Process Improvement

v        ISO 19011 : Guidance for Auditing Quality                                     & Environmental                 Management                                         Systems

v      ISO 9001: 2000 Clauses

F. Quality Activities at SISL

Relating Business/Quality Objectives to Initiatives

Business Objective	Quality Objectives	Targeted Initiative
Sales Growth	EBIT from New Orders EBIT from New Products	SPEED
Cost Optimization	Overheads Reduction Reduce Cost of Sales Reduce Travel Expenses	SPEED
Customer Satisfaction	Product Quality Timeliness Budget Compliance	ISO 9001, CMM & CMMI Programs
Productivity Improvement	Reduce Defect Slippage Reduce Project Overheads Resource Utilization	ISO 9001, CMM & CMMI Programs
Competency Development	Certified SW Engineer Certified Project Manager Trained SW Architects	PM@SBS, CMM & CMMI Programs
Process Maturity/Compliance	Process Changes QMS Coverage Audit Coverage	ISO 9001, CMM & CMMI Programs

v       

v      Using Metrics (Performance Indicators) for Quantitative Process Improvement

v      Using Metrics for Quantitative Project Management

v      Performance Indicators 

v      SISL Quality Policy

v      QMS Stakeholders

v      QMS Document Structure

v      QMS Structure

v      QMS Structure

v      Process Assets and Database

v      Process Change Triggers

v      Process Change Management

v      SAP Product Implementation Procedure

v       All the thing of implementation proscdure