7.4 SAP Basis Activities Checklist

SAP BASIS ACTIVITIES CHECKLIST

1.1.1 1. Check List

User Creation

1.1. ERP system user creation

A. Check for ticket.

B. Check for User SAP Login Create/Change request form.

C. Check for approval for user ID creation.

D. Check for Note field in the form for additional information.

E. Check for Employee Status checkbox – Permanent or Temporary

F. If temporary check user account validity for 6 months only from the date of creation.

G. If temporary check for User group as TEMP

H. Check for User type as Operation user until and unless it is mentioned.

I. Check for default profiles GALLUSERS_ and GRSQ00RO__ have been assigned.

J. Check for profiles mentioned in the form has been assigned.

K. Check for Additional functionality field.

L. Check for all the fields in the form have been filled while creating user like dept, ph extension etc.

M. Check for User name naming convention. It should be first character of first name and last name. It should not exceed 8 characters.

N. Check that ticket has been updated and assigned to. Application and mail has been sent to user and approver with password for confirmation after user creation.

2 HR system user creation (ESS)

3 A. User on Contract or New hire

A. Check for ESS user creation form has received.

B. Check for ‘ESS account creation’ operation manual to create the ESS user.

C. Check that mail has been sent for user creation after creating the ESS user.

4 B. User status changes from contractor to employee

A. Check for ESS user account creation ticket is logged.

B. Check for the required information is mentioned in the ticket like Employee Number, start date, country (state) and Login name.

C. Check for ‘ESS account creation’ operation manual to create the ESS user.

D. Check that Ticket has been updated properly and assigned to. Application and mail has been sent to the ticket owner.

5 User Deletion

6 ERP and HR (ESS) System user deletion

A. Check the mail for User deletion request. The Enterasys person authorized to send such requests is Andruchuk Deborah (dandruch@enterasys.com) only

B. Check whether the received mail is in the standard format as follows, “An employee has been terminated. Please delete any SAP or ESS login that exists and respond back with information.”

C. Check whether the following information is given in the mail, Display Name: , First Name: Last Name:

D. Check whether the user ID is deleted from the following list of Systems and clients. System Client CON 10 20 30 40 50 60 80 RTS 777 PRD 777 CHR 100 RHR 100 PHR(ESS) 100

E. After completion of the call (user deletion) check whether an email confirmation is sent in the following format. User Details First Name Last Name SAP User ID Deleted By System Client Deleted/Not found CON 10 20 30 40 50 60 80 RTS 777 PRD 777 CHR 100 RHR 100 PHR(ESS) 100

F. Also check the values in the “Deleted / Not found” column match the actual findings.

Authorization Changes

Up to Test System (RTS)

A. Check for ticket logged.

B. Check for SAP Profile Create/Change request form.

C. Check for approval section change request approval from Business owner and IT Business Analyst.

D. Check for Note field in the form for additional information.

E. Check operation manual for “Authorization Changes” to carry out the changes as requested.

F. Check for the fields transport request, Auto signature and date in the Siemens user only section has been filled with proper transport request for the requested changes.

G. Check that Ticket has been updated properly and assigned to. Application to check for changes and reply the mail to confirm the ticket and profile status.

For Production System (PRD)

A. Check for approved form from Business Analyst and check for following check box. “The profile on the QA system has been reviewed and approved for transport to Production ð “ Check also for management approval section before to proceed for production transport.

B. Check that same transport request has been transported to PRD system, which had been transported in Development system.

C. Check for the fields Auto signature and date in the Siemens user only section has been filled.

D. Check that Ticket has been updated properly and assigned to. Application to check for changes and reply the mail to confirm the ticket and profile status.

Transports

A. Check for ‘Production Transport Request Form’

B. Check for System ID to know the system i.e. ERP or HR system.

C. Check for Transport Type

D. Check for transport Urgency – Immediate or Standard. If standard then this transport is to be carried out between 16.00 Hrs to 17.00 Hrs EST time otherwise is to be carried out immediate if the Immediate check box is checked.

E. Check for Type of change field, Business process change field and description if any.

F. Check for Business approval and Management approval before to proceed for transport.

G. Check whether Completed by and date field has been filled after completion.

H. Check whether mail has been sent after completion.

Background Job Monitoring

A. Check that all the jobs are completing successfully

B. Check for job log for cancelled jobs to investigate.

C. Check that cancelled jobs have been rerun.

D. Check that the cancelled jobs have been notified to the job owner as per the job owner list.

E. Check whether it is Basis or ABAP issue or the reason why it is getting cancelled.

F. Check whether SAP trans directory is not full. Clean up the trans directory and rerun the job.

G. Check it has been informed to ABAP team if it is ABAP issue.

H. Issue is to be resolved if it is Basis issue.

I. Inform to Job owner after the issue has been resolved.

Backup

On Line System Backup

A. Monitor backup as per the standard online backup schedule.

B. Check for Nagios mail message for Backup success or fail status.

C. If Backup fails sent mail to ETS helpdesk to log a ticket and assign to data centre to investigate the issue.

D. After getting confirmation from helpdesk monitor the backup.

SAP BASIS ACTIVITIES CHECKLIST

1. Check List

User Creation

ERP system user creation

A. Check for ticket.

B. Check for User SAP Login Create/Change request form.

C. Check for approval for user ID creation.

D. Check for Note field in the form for additional information.

E. Check for Employee Status checkbox – Permanent or Temporary

F. If temporary check user account validity for 6 months only from the date of creation.

G. If temporary check for User group as TEMP

H. Check for User type as Operation user until and unless it is mentioned.

I. Check for default profiles GALLUSERS_ and GRSQ00RO__ have been assigned.

J. Check for profiles mentioned in the form has been assigned.

K. Check for Additional functionality field.

L. Check for all the fields in the form have been filled while creating user like dept, ph extension etc.

M. Check for User name naming convention. It should be first character of first name and last name. It should not exceed 8 characters.

N. Check that ticket has been updated and assigned to. Application and mail has been sent to user and approver with password for confirmation after user creation.

HR system user creation (ESS)

A. User on Contract or New hire

A. Check for ESS user creation form has received.

B. Check for ‘ESS account creation’ operation manual to create the ESS user.

C. Check that mail has been sent for user creation after creating the ESS user.

B. User status changes from contractor to employee

A. Check for ESS user account creation ticket is logged.

B. Check for the required information is mentioned in the ticket like Employee Number, start date, country (state) and Login name.

C. Check for ‘ESS account creation’ operation manual to create the ESS user.

D. Check that Ticket has been updated properly and assigned to. Application and mail has been sent to the ticket owner.

User Deletion

ERP and HR (ESS) System user deletion

A. Check the mail for User deletion request. The Enterasys person authorized to send such requests is Andruchuk Deborah (dandruch@enterasys.com) only

B. Check whether the received mail is in the standard format as follows, “An employee has been terminated. Please delete any SAP or ESS login that exists and respond back with information.”

C. Check whether the following information is given in the mail, Display Name: , First Name: Last Name:

D. Check whether the user ID is deleted from the following list of Systems and clients. System Client CON 10 20 30 40 50 60 80 RTS 777 PRD 777 CHR 100 RHR 100 PHR(ESS) 100

E. After completion of the call (user deletion) check whether an email confirmation is sent in the following format. User Details First Name Last Name SAP User ID Deleted By System Client Deleted/Not found CON 10 20 30 40 50 60 80 RTS 777 PRD 777 CHR 100 RHR 100 PHR(ESS) 100

F. Also check the values in the “Deleted / Not found” column match the actual findings.

Authorization Changes

Up to Test System (RTS)

A. Check for ticket logged.

B. Check for SAP Profile Create/Change request form.

C. Check for approval section change request approval from Business owner and IT Business Analyst.

D. Check for Note field in the form for additional information.

E. Check operation manual for “Authorization Changes” to carry out the changes as requested.

F. Check for the fields transport request, Auto signature and date in the Siemens user only section has been filled with proper transport request for the requested changes.

G. Check that Ticket has been updated properly and assigned to. Application to check for changes and reply the mail to confirm the ticket and profile status.

For Production System (PRD)

A. Check for approved form from Business Analyst and check for following check box. “The profile on the QA system has been reviewed and approved for transport to Production ð “ Check also for management approval section before to proceed for production transport.

B. Check that same transport request has been transported to PRD system, which had been transported in Development system.

C. Check for the fields Auto signature and date in the Siemens user only section has been filled.

D. Check that Ticket has been updated properly and assigned to. Application to check for changes and reply the mail to confirm the ticket and profile status.

Transports

A. Check for ‘Production Transport Request Form’

B. Check for System ID to know the system i.e. ERP or HR system.

C. Check for Transport Type

D. Check for transport Urgency – Immediate or Standard. If standard then this transport is to be carried out between 16.00 Hrs to 17.00 Hrs EST time otherwise is to be carried out immediate if the Immediate check box is checked.

E. Check for Type of change field, Business process change field and description if any.

F. Check for Business approval and Management approval before to proceed for transport.

G. Check whether Completed by and date field has been filled after completion.

H. Check whether mail has been sent after completion.

Background Job Monitoring

A. Check that all the jobs are completing successfully

B. Check for job log for cancelled jobs to investigate.

C. Check that cancelled jobs have been rerun.

D. Check that the cancelled jobs have been notified to the job owner as per the job owner list.

E. Check whether it is Basis or ABAP issue or the reason why it is getting cancelled.

F. Check whether SAP trans directory is not full. Clean up the trans directory and rerun the job.

G. Check it has been informed to ABAP team if it is ABAP issue.

H. Issue is to be resolved if it is Basis issue.

I. Inform to Job owner after the issue has been resolved.

Backup

On Line System Backup

A. Monitor backup as per the standard online backup schedule.

B. Check for Nagios mail message for Backup success or fail status.

C. If Backup fails sent mail to ETS helpdesk to log a ticket and assign to data centre to investigate the issue.

D. After getting confirmation from helpdesk monitor the backup.